Shipping & Returns

 Return Policy

 

At Uai Coffee, we strive to ensure our customers are completely satisfied with their purchases. Whether you're buying our award-winning coffee beans or our newly added coffee gear, your satisfaction is our top priority. Please read our return policy carefully to understand how we can assist you.

 

1. Return Eligibility

 

Coffee Beans:

• Due to the perishable nature of coffee, we do not accept returns on coffee beans. If you experience any issues with the quality of our coffee, please contact our customer service within 7 days of receiving your order.

 

Coffee Gear:

• Unused and unopened coffee gear can be returned within 30 days of purchase.

• Items must be in their original packaging and condition.

• Proof of purchase is required for all returns.

 

2. Return Process

 

Step 1: Contact Us

• Email our customer service at contact@uaicoffee.ca with your order number and reason for return.

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Step 2: Await Instructions

• Our team will review your request and provide further instructions, including the return address.

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Step 3: Ship the Item

• Pack the item securely in its original packaging.

• Include a copy of the original receipt.

• Use a traceable shipping method to ensure we receive the item.

 

3. Refunds

 

Coffee Beans:

• If there is a quality issue with your coffee beans, we will offer a replacement or a store credit upon verification.

 

Coffee Gear:

• Once we receive and inspect the returned item, we will process your refund.

• Refunds will be issued to the original payment method within 7-10 business days.

• Shipping costs are non-refundable.

 

4. Exchanges

 

Coffee Gear:

• If you wish to exchange an item, please follow the return process. Once your return is processed, you can place a new order for the desired item.

 

5. Damaged or Defective Items

 

• If you receive a damaged or defective item, please contact us within 7 days of receipt.

• Provide photos and a detailed description of the issue.

• We will arrange for a replacement or refund at no additional cost.

 

6. Non-Returnable Items

 

• Used coffee gear, gift cards, and items marked as final sale cannot be returned or exchanged.

 

7. Warranty Policy

 

Warranty Policy:

• All of our products are covered under individual manufacturer warranties, along with our Eight Ounce 1-year limited warranty (effective from the consumer date of purchase).

• If a product you purchased stops working due to a manufacturer defect, please reach out to Eight Ounce directly by sending an email to hello@eightouncecoffee.ca as soon as possible, and they will work with you to determine your warranty coverage. Please have a copy of the original sales receipt/proof of purchase as it will be required to make a warranty claim.

 

Warranty claims do not include:

• Any defect arising from the misuse of the product. This includes but is not limited to negligence, lack of descaling, damage as a result of a drop or fall, or failure to follow product instructions.

• Normal wear and tear (e.g., scratches, dents, and wearing out of replaceable parts).

• Natural variations in the color of wooden items (e.g., handles, lids, collars, or bases).

• Any glass, plastic, or ceramic items or parts outside of damage during transit or manufacturing error.

 

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

 

8. Cancellation Policy

 

• Please note that once an order is placed, it cannot be canceled. We process orders quickly to ensure fast delivery, so we're unable to make changes after confirmation. For any concerns regarding your order, please contact us at contact@uaicoffee.ca.

 

Contact Us

 

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at contact@uaicoffee.ca.